SHIPPING & RETURNS

Thank you for shopping with us! We want to ensure that your experience is as smooth and enjoyable as possible. Please take a moment to review our shipping policy below:

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Processing Time:

• Orders are typically processed within 1-2 business days after payment is received, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly extended.

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Shipping Methods:

• We primarily use Royal Mail for all shipments. Depending on your location and shipping preference, you may have the option to choose from standard or expedited shipping methods at checkout.

• We do offer international shipping using Royal Mail. However, we can use any service as per your request. This may carry additional charges.

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Estimated Delivery Time:

• Once your order has been processed and shipped, the estimated delivery time will depend on your location and the shipping method selected. Generally, standard shipping takes approximately [insert estimated time frame], while expedited shipping may arrive sooner.

• Please note that unforeseen circumstances such as weather delays or carrier issues may impact delivery times. We appreciate your patience and understanding in such situations.

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Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment and estimate its delivery date.

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Shipping Address:

• Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for packages that are undeliverable due to incorrect addresses provided by the customer.

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Missing or Damaged Shipments:

• In the rare event that your order is missing or arrives damaged, please contact us within 5 days of delivery. We will work swiftly to resolve the issue and ensure your satisfaction.

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Shipping Restrictions:

• Certain items may be subject to shipping restrictions or regulations based on their contents or destination. Please review our product descriptions carefully for any specific shipping restrictions before placing your order.

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Questions or Concerns:

• If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. Our customer support team is here to assist you and ensure that your shopping experience is enjoyable from start to finish.

 

Returns and Exchanges

 

      Your satisfaction is our priority. If you are not completely satisfied with your purchase, you can return it for an exchange or            refund within 30 days of delivery, provided the item is unused and in its original condition.

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     • How to Return: Contact us via the Contact us page to initiate the return process. We will guide you through the next steps              and provide the necessary return details.

     • Return Shipping Costs: Customers are responsible for return shipping fees unless the return is due to a fault on our part              (e.g., defective or incorrect item).

     • Refunds: Refunds will be processed to your original payment method within 7 business days of receiving the returned item.

 

For any shipping or return inquiries, please don’t hesitate to contact us. We are here to help!